We hope you are 100% satisfied with your purchase.
But in case you're not, we will gladly accept returns or exchanges within 14 days.
We are confident that you will be satisfied with every item that leaves our warehouse. That’s why we offer a 100% satisfaction guarantee on every order. That means, in the event you are not 100% satisfied with your purchase, for whatever reason, we will work with your individual concerns until you are.
RETURN AND RESTOCKING POLICY
All returns must arrive to our warehouse in the original packaging with the RMA number clearly written on the outer packaging.
A 15% restocking fee and all return shipping costs will be deducted from the refund amount unless the wrong item was shipped by us or a product was deemed defective.
A full refund (minus the restocking fee and return shipping costs if applicable) will be made in the original method of payment within 14 days of receiving the return.
EXCHANGE POLICY
All items being exchanged must arrive to our warehouse in the original packaging.
A restocking fee will not be applied to items being exchanged. However, the customer will be responsible for the return shipping costs unless the wrong item was shipped by us or the product was deemed defective.
Once the returned product is received at our warehouse, a credit (minus the return shipping costs if applicable) will be issued to the customer’s account in the original method of payment.
REFUND POLICY
Once we receive your return, a credit (minus the 15% restocking fee or return shipping costs if applicable) will be issued to your account in the original method of payment. It may take up to 10 business days from the day we receive your return to process the return and issue the refund.
DAMAGED ITEMS POLICY
For items that are damaged or defective, we will issue a full refund, and waive any additional fees. However, if once the item is received by Bagmart USA it is determined that it is not defective, then the customer will be responsible for the return shipping fees as well as a 15% restocking fee.
If your item was damaged in transit – please contact customer service, and they will assist you in filing a claim with the carrier.
CONTACT CUSTOMER SERVICE
Phone: 800-343-2247
Email: info@bagmartusa.com
If you have additional questions about our return/exchange policies, please contact us at info@bagmartusa.com or call us at 800-343-2247.
NOTES:
Bagmart USA is not responsible for any consequential or incidental damage resulting from the sale or use of any merchandise bought from us. We are responsible for the monetary value of the merchandise only.
Custom orders are not eligible for returns or exchanges.
